Shipping Policy

1. Processing Time:

   – Please allow 4-6 business days for the creation and customization of your product before it is ready to be shipped.

   – Please allow 1-3 business days in ready products. 

2. Shipping Method:

   – We offer standard shipping and it generally takes 3-7 days.

3. Shipping Costs:

   – The exact shipping cost will be calculated at checkout.

4. International Shipping:

   – We are currently not accepting international orders.

5. Delivery Time:

   – The estimated delivery time is calculated from the date the product is shipped, not from the date of the order placement. Delays may occur due to unforeseen circumstances or during peak seasons.

6. Tracking Information:

   – Once your order has been shipped, you will receive an email with tracking information to monitor the progress of your delivery.

7. Address Accuracy:

   – Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

8. Returns and Exchanges:

   – Due to the personalised nature of customised products, we do not accept returns or exchanges unless there is a defect or error on our part. Please review your order carefully before confirming.

9. Damaged or Lost Items:

   – In the rare event that your package arrives damaged or is lost in transit, please contact our customer service team immediately with photographic evidence, and we will work to resolve the issue.

10. Communication:

    – We strive to keep you informed about the status of your order. Feel free to reach out to our customer service for any inquiries or assistance.

By placing an order with us, you agree to adhere to the terms outlined in this shipping policy. We appreciate your understanding and cooperation.